![]() ![]() In addition, training shifts, if missed, cannot be made up The supervisor phone number is 35 What should you do if an active shooter is in your area? Remain calm and seek refuge. Documented illnesses and drop are not counted as a strike. Two strikes will result in a final warning, and three strikes results in termination. One late or absence will count as one strike. If no one answers, you must leave a voicemail with your name, when and where you were suppose to work, how long you will be late/out, and why you are late/out.ĭuring training, there is a three strike policy in the attendance category. If you are late or absent, you should call (352)-392-8069 and explain why. True Describe the appropriate way to notify the Help Desk if you will be late or absent, and the ramifications of being late, absent, or absent without notification. The instructor has signed a class dismissal form You should be logged in and ready to take phone calls when your shift starts. False You are not permitted to work during class unless: The class is an official video replay class True Which of the following is acceptable in regards to dress code at the Help Desk? Button-up shirt and Jeansīusiness Casual You can make up any of your training shifts. False You should email for scheduling concerns. True Your schedule will be the same each week. True You should check for Help Desk email every day. Student Break Room (226) You must maintain a 2.0 GPA to work at the Help Desk. After the third strike, you will be terminated If you have smelly, messy and/or non-packaged food and have time for a break, where should you go? Outside the Help Desk False Which of the following is correct regarding the Help Desk Attendance Policy for trainees? After two strikes, you receive a final warning. In myUFL Attendance Strikes and Procedure Strikes can be combined. 20 Where do you report your time each day to be paid? In the Sign-in Systems 15 Time-off requests (without a coupon) will be granted for what activities? Class-related activities A student employee is allowed to work no more than _ hours without an extended work permit. True How many hours must you work during one of the year's break weeks? 15 If you're scheduled to work a four-hour shift, you're allowed a _ minute break on-the-clock during that time. False Employees are required to be available to work the Sunday before classes start through the Sunday of finals week for Fall and Spring semesters. Student Record Information If you put a 3 somewhere on your preference form, you will definitely not be scheduled during that time. GLAM Admin Tool If a client gives you an error message and you've never heard of it, where's the first place you should check for more information? HDWiki StudentAdmin will provide you with what type of information for a client? Applicant Record Information False How many failed password attempts does it take to temporarily lock a person's account? 20 Where can you check for a client's affiliation? UF Directory Lookup Tool False Employee verification information can be found in StudentAdmin. False If a user does not have a email inbox, but is eligible for a mailbox, you should check which tool to determine where their inbox would be located Active Directory Lookup Tool What tool will tell you the status of the client's GatorLink account? myUFL > Account Administration Which module in myUFL will tell you if a client has an account compromise? Account Administration You can reset a client's password without having first verified his or her UFID number. Record this number in the UFID retrieval specific. Password policy level Where can you locate a client's department ID? UF Directory Lookup Tool UFID retrievals require verification of the last 4 digits of the social security number. You can find out the following information through the GatorLink Account Management (GLAM) Admin Tool: Client's business email Inform the client of the transfer > press the 'Transfer' softkey > enter extension 73480 > announce the call > refer the ticket > press the 'Transfer' softkey again. findufid As an Account Specialist, how should you transfer a call to a Consultant (William, at extension 73480) using the physical phone only - NOT the Finesse software. False To get the page to lookup a user's UFID in StudentAdmin, you should type in the jumpkey _. False Where can you find information about a client's GatorCloud inbox? Active Directory Lookup Tool If a client has a Privacy Flag on their account, we can tell them about the flag and still assist them with their account. Which tool will tell you if a client can update their deliver-to address? Active Directory Lookup Tool What are your IPCC phone and Finesse software log in credentials? UFID, twice Users can log in with a Disabled GatorLink Account. ![]()
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